Rituals consist of intensional behaviours or acts based on feelings and emotions. In this way rituals may enriching service experiences in more meaningful and powerful ways, with the use of ritualistic behaviours and elements.
In this course we where given a task to design tangible tools to make the ritual service approach more accessible for other service designers to pick up and use. The tools were to be engaging, easy to grasp and relieve cognitive load.
After creating several different mockups, doing usertests and iterations we made the final tool. A ritual service tool combined of individual tasks, collective tasks and helping cards. The physical parts of the tool are individual whiteboards to write thoughts, and tableboards made of wood, foamboard and metal with whiteboard film on top. This makes it possible to write on magnetic post-its that you can place and move around, or to write and draw directly on the board.
The tool consists of 2 main functions:
1. Cultural mapping: how to sort and prioritize material and how to consider what this material might be saying about the culture they are working with.
2. Ritual making: guiding the designer in the development, design and visualization of a ritual service journey.
Course: Sacred Services Duration: 8 weeks With: Michalina Fidos, Francesca Castioni and Ang Shi